Customer Help

If talking to a real-life human is more your thing, you can reach us via email (below).

How can we help?



What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Privacy Policy


This website ( is brought to you by Bridge Market Connect LLC DBA Chapter2 North America (a partner of Chapter 2 Sports Limited) and Chapter 2 Sports Limited (collectively referred to as "CHAPTER2", "us", "we" or "our"). We are determined to respect your privacy and protect your personal data. We ask that you read this Privacy Policy (the “Policy”) carefully as it contains important information about how we collect, hold, use and process your personal data.

For the purposes of the Personal Data (Privacy) Ordinance (Cap 486 of the laws of Hong Kong), Performance Sports Limited and Chapter 2 Sports Limited are the data users (i.e. the companies who are responsible for, and controls the processing of, your personal data).

We may change this Policy from time to time. You should check this Policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.


Personal information is any information that relates to you and that can be used to identify you, or by which your identity can be reasonably ascertained.


CHAPTER2 will collect personal data about you when you use this website and our services. This is for instance the case when you create an account online, you register to receive our newsletters, you submit a purchase order online, or you contact us for any reason (such as when submitting an enquiry form or when requesting for information by telephone, by Internet or by written order).

The categories of personal data that we may gather directly from you include:

• Your identification and contact data (such as your family name and first name, e-mail address, telephone number and date of birth) required to identify you or to contact you when you make purchase(s) from us or use our services;

• Transaction-related information required to process your order (such as the items chosen, delivery and billing address, telephone number, means of payment and your bank card details (including account holder name, number and expiry date) for billing in case of payment by bank card); and

• Data arising out of or in connection with our commercial relationship (such as your order number, the chronology of your purchases, your contact information and requests or your correspondence with our customer service unit).


The personal data to be provided by you that is mandatory for us to fulfil the purposes described above would be indicated to you in the relevant pages of this website. In the event that you do not disclose such data in the mandatory fields, we may not be able to provide you with our products or services.

In addition, we may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may collect information about your preferences and interests, the frequency of your visits, your IP address, the type of browser you use, traffic data and location data. Such information helps us build a profile of our website users. For more information about how we use cookies on this website, please see our Cookies Policy (accessible at


CHAPTER2 collects personal information from you for the following purposes:

  • 1. Managing, responding to and following up on your feedback, enquires, requests and/or complaints
  • 2. Managing, processing and fulfilling your purchase orders, verifying your payments
  • 3. Managing any account you hold with us.
  • 4. Providing customer services.
  • 5. Managing your subscriptions to our newsletters and other publications.
  • 6. Sending you promotions as well as marketing and advertising materials.
  • 7. Conducting market research, profiling and statistical analysis and other development activities.
  • 8. Sending you information about any administrative changes, updates and/or amendments to our policies, terms and conditions


We will only contact you by email about our products, services, promotions and special offers if we have received your consent to do so. You may indicate your consent to the intended use and provision of your personal data for direct marketing purposes above by clicking the “subscribe” box indicating your consent when providing us with your personal data through our subscription form in the “SIGNUP TO OUR NEWSLETTER” section of this website.

In case you have changed your mind and would prefer not to receive any direct marketing communications from us, you can opt out at any time. If you wish to exercise this right, you should submit your request (with a header specifying ‘Unsubscribe’) to us via email with enough information to identify you (e.g. account number, username and other registration details). Please further refer to the section “OUR CONTACT DETAILS” below.


CHAPTER2 do not disclose any personal information to any other individual and/or company unless this is required for the purposes of our business operations and/or provision of goods and services. In that case, you agree that we may disclose your personal data to the following third parties (whether located in Hong Kong or abroad):

  • 1. Agents, contractors or third party service providers who provide operational services to us, such as import services, courier services, payment processing services, information technology, market research and administration services;
  • 2. our subsidiaries and holding companies, and the subsidiaries of our holding companies;
  • 3. Anyone to whom we transfer or may transfer our rights and duties;
  • 4. Banks, credit card companies and their respective service providers;
  • 5. Our professional advisors such as our auditors and lawyers;
  • 6. Relevant government regulators or authority or law enforcement agency to comply with any laws or rules and regulations imposed by any governmental authority; and
  • 7. Any other party to whom you authorise us to disclose your personal data.

If we need to disclose your information to another entity, we do not authorize them to use your information for anything other than the purposes for which we are providing your information.

The law may also compel us to disclose your personal information in situations such as answering a court subpoena or responding to a government authority such as customs department etc.


We will take all practicable steps to safeguard your personal data, for example:

  • • access to your account is controlled by password and username which are unique to you; and
  • • we store your personal data on secure servers.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the Internet.


We will retain your personal data collected for a period no longer than necessary for the fulfillment of the purposes for which it is or is to be used. Different retention periods apply to the various kinds of personal data collected and held by us. The above is subject to any legal, statutory, regulatory or accounting requirements.


For the purposes of our business operations and/or provision of goods and services, you agree that CHAPTER2 may transfer the personal information collected or obtained from you to jurisdictions outside Hong Kong, where there may or may not be in place data protection laws which are substantially similar to, or serve the same purposes as, the Personal Data (Privacy) Ordinance (Cap 486 of the laws of Hong Kong). This means your personal data may not be protected to the same or similar level as in Hong Kong.


You may request (i) access to personal data which we hold about you and/or (ii) correction of any inaccuracies in your personal data. We may charge a reasonable fee for the processing of such data access request(s) by submitting your request to us via email. Please refer to the section “OUR CONTACT DETAILS” below.


If you wish to contact our Data Protection Manager for enquiries regarding this Policy and/or to exercise your above mentioned rights, please send an email to “”.

Terms & Conditions


We are Bridge Market Connect LLC DBA Chapter2 Bikes North America a partner of Chapter 2 Sports Limited. Performance Sports Limited, Chapter 2 Sports Limited and their associated companies are together referred to as “CHAPTER2” hereinbelow.

These are the terms and conditions (these “Terms”) subject to which we sell and supply the products listed on our website at (“the Seller’s Website”) to you. Please read these Terms carefully before you submit any order to us. For the avoidance of doubt, these Terms are only applicable to the sale and purchase of our products conducted through the Seller’s Website and, unless otherwise specified, do not apply to any sale and purchase of our products conducted by other means.


  • 1.1 “Seller” means Chapter2 Bikes North america its successors and assigns or any person acting on behalf of and with the authority of Bridge Market Connect LLC.
  • 1.2 "Buyer" means any person(s) offering to buy the Goods as specified in any invoice, document or order, and, if there is more than one Buyer, is a reference to each Buyer jointly and severally.
  • 1.3 "Goods" means all goods listed in the Buyer’s order submitted via the Seller’s Website which the Buyer offers to buy from the Seller from time to time.
  • 1.4 “Contract” means the binding contract between the Seller and the Buyer for the sale and purchase of the Goods via the Seller’s Website.


  • 2.1 Although the information and recommendations on the Seller’s Website are presented in good faith to be correct, the Seller makes no representations or warranties as to the completeness, the accuracy and/or the timeliness of such information and recommendations. Any information is supplied for general information only and upon the condition that the person receiving it will make their own determination as to its accuracy and its suitability for their purposes prior to its use.


  • 3.1 All information on the Seller’s Website is only an invitation to treat, and is not an offer or unilateral contract. The Buyer agrees that his/her order is a binding offer to purchase the Goods from the Seller on these Terms.
  • 3.2 The Seller shall only supply the Goods to the Buyer on the basis that these Terms shall be the conditions of the Contract, together with any terms and conditions contained in the Seller’s confirmation of order (if applicable), to the exclusion of all other terms.
  • 3.3 All orders placed through the Seller’s Website are subject to the Seller’s acceptance. For the avoidance of doubt, acceptance of the order and the formation of a Contract only takes place when an email confirmation of the order (“Email Acceptance”) is sent from the Seller to the Buyer.
  • 3.4 The Seller may choose not to accept or cancel the order in the Seller’s absolute discretion under these Terms or for any reason whatsoever without liability to the Buyer or any third party.
  • 3.5 The Buyer agrees that the Seller may amend these Terms at any time. If the Seller makes a change, then that change will take effect from the date on which the Seller publishes the same on the Seller’s Website. The Buyer will be taken to have accepted such changes if the Buyer makes a further request for the Seller to provide Goods to the Buyer.


  • 4.1 The prices of the Goods are as displayed on the Seller’s Website. All prices shown on the Seller’s Website are inclusive of shipping but local taxes/duties may be payable by buyer, unless it is stated otherwise on Seller's Website. Prices may change from time to time, but price changes will not affect any order which the Seller has accepted in any Email Acceptance.
  • 4.2 All bank charges arising from or in connect with any order shall be borne by the Buyer.
  • 4.3 If the Buyer has a discount code, he/she may enter it in the ‘Use Discount Code' field in the checkout page on the Seller’s Website and click on 'OK'. Only one discount code will be accepted per order. The terms and conditions may vary for each discount code and the Seller reserves the right not to accept, honor, or impose conditions on the honoring of, any discount code. The Seller reserves the right to cancel an order in the event that an unauthorized discount code has been used.


5.1 The Buyer shall pay for the Goods by the payment method as indicated in the checkout page on the Seller’s Website.

5.2 Unless the Seller has agreed to extend credit to the Buyer, payment is to be made in advance at the time the order is placed by the Buyer. The Seller may retain the Goods or part of the Goods under a lien until the amount owing is paid in full. For the avoidance of doubt, payment for any order must be received by the Seller in full before the Goods related to such order can be released for shipment.

5.3 Where the Seller has agreed to extend credit to the Buyer, payment is to be made in full without set off or deduction by the due date recorded on the invoice. If the Seller does not receive payment in full, without set off or deduction, on or before the due date:

a. The Buyer shall pay interest on the unpaid amount from the due date for payment until the actual date of payment at the Seller’s banker’s unsecured commercial overdraft rate plus 5% per annum charged on a daily basis, and a late payment administration fee of USD$100 together with any applicable taxes; and

b. The Buyer shall indemnify the Seller in respect of all costs, fees, damages and expenses incurred by the Seller as a result of the non payment, including but not limited to the costs of collecting the overdue amounts (including legal costs on a full indemnity basis); and

c. The Seller may without limiting any other right or remedy, suspend or cancel further delivery of Goods to the Buyer.

5.4 Subject to these Terms, in the event that the Seller does not accept or cancels an order from the Buyer, if the Buyer’s credit card, bank account or any other third party payment account has already been charged for such order that is later rejected or cancelled, the Seller will issue the Buyer a refund to his/her original purchasing account.


  • 6.1 Orders will be sent, via the Seller's nominated carrier, to the delivery address that the Buyer has stated in his/her order. The Seller shall bear no responsibility if the delivery address given by the Buyer is incorrect or incomplete.
  • 6.2 The Buyer will receive an email containing shipment information regarding the order after the order has been dispatched. Delivery of any order is taken to occur at the time that the Seller (or the Seller's nominated carrier) delivers such order to the Buyer's nominated address even if the Buyer is not present at the address.
  • 6.3 Property in the Goods shall be passed to the Buyer when the Goods are delivered to the Seller's nominated carrier. Once the property in the Goods have been passed to the Buyer, all risks of damage to, or loss of, the Goods shall pass to the Buyer. If the Buyer fails to take delivery or the carrier is unable to deliver the Goods, the risk in the Goods will still pass to the Buyer, and the Seller shall be entitled to charge the Buyer for any additional storage costs or delivery fees incurred by the Seller.
  • 6.4 Any delivery time indicated on the Seller’s Website shall be approximate and for reference only and shall not be deemed to be of the essence of the Contract.
  • 6.5 The Seller has the right to deliver the Goods by instalments.
  • 6.6 Failure to make any delivery, any delaye

Get in touch

Have questions about your order, or a general enquiry?